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1.- 

AFTER RECEIVING YOUR ORDER

CONFIRM IF IT CONTAINS:

  • The correct products

  • The total pieces or meters invoiced.

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IF YOU DETECT ANY

PROBLEM, SEND US:

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1

Photo of the
material or packaging

2

Invoice number and date
reception of the material

3

Box weight
(if you received less pieces)

WE RECOMMEND DO NOT RECEIVE YOUR ORDER IF YOU FIND
OPEN PACKAGES OR IN POOR CONDITION.

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THE DEADLINE FOR GIVING US NOTICE
IT WILL BE 5 WORKING DAYS

Since of the pshycal receipt of your order.

2 .- DEFECTS IN PRODUCT

If you find a defect in the product, please  contact your sales executive and follow the instructions.

Warranty applicable within the first 120 calendar days.

​

From the billing date.

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3.-

Report the error and invoice number to your sales executive.

IF IT'S ERROR IN BILLING

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To learn more about our guarantee and return policy, send us an email: nat@natzipp.com

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